The Xindongpo Hotel offers a convenient 24-hour reception as well as a concierge, a sauna and a business centre for the guests. There is a gift shop, a convenience store and a beauty salon within the hotel. Internet access is available for guests wanting to remain connected while on the road. In addition, staff at the help desk will be happy to book tours and tickets and provide guests with other travel arrangements. In addition to meeting rooms and a dry cleaning service, the hotel also offers a hair salon, a laundry service and a safe-deposit box.

Hangzhou Zoo and Lingyin Temple are within easy driving distance of the Xindongpo Hotel. Hangzhou Xiaoshan International Airport (HGH) is a 60 minute drive from the hotel. Friendly front desk staff are available to assist to patrons, happily handling any requests or questions that arise during the course of your stay. West Lake, Zhejiang World Trade Center and Gegong Temple are under 10 minutes away by car.